Shipping & Returns

SHIPPING TO AUSTRALIA

We offer free shipping on orders over $150 or a $9.95 flat rate on all other order within Australia.

All Australia orders are dispatched from Nevertire, NSW.

  • Delivery made between 9am-5pm Monday – Friday via Australia Post.
  • VIC and NSW metro areas delivered within 2-7 business days after order is placed.
  • All other areas within 5-9 business days after your order is placed.

*Some rural deliveries may take longer.

REST OF WORLD

We offer international shipping to countries outside Australia. Please contact us for all international shipping queries. 

RETURNS

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.
Returned goods must be in un-used condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us hello@theruraltrader.com.au and we will provide details on where to send your return.

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us and we will be more than happy to resolve any issues.