Shipping & Returns

Australia Post 

Please see below shipping costs for your purchased items dependant on size specifications:

Postage Satchels & Boxes

Small Satchel or Box (0-5kgs): $8.95 AUD

Medium Satchel or Box (0-5kgs): $12.20 AUD

Large Satchel or Box (0-5kgs): $15.35 AUD

Extra Large Satchel or Box (0-5kgs): $18.50 AUD

Over 5 kgs: Advised at time of purchase

 

International Shipping

Yes we do ship internationally- however we strictly do not accept ANY refunds or exchanges on any items.

Local Pick Up 

A great option for those on the go, we will have your goods ready to be collected from our store. 

Free Shipping 

At times, we run 'Free shipping' campaigns. The free shipping only applies to goods that fit in a 45 x 65cm satchel (up to 5kg).  If your item is outside these perimeters, you will be emailed a separate quote. Please note that the Free Shipping requires a code and our website only allows one code to be used per transaction.

Returns & Exchanges

All returns of products should be mailed to: The Rural Trader - 21 Clyde St, Nevertire NSW 2826.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theruraltrader.com.au and send your item to: The Rural Trader, 21 Clyde St, Nevertire NSW 2826.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please note returned purchases will not be refunded shipping costs. 

All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.

No returns on sale items that have been further reduced. Full priced items, normal return policy applies.

Faulty Items

We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.

 

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

Important Information

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.

Please note, if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet please contact your credit card company/bank as it may take some time before your refund is officially posted. If you have already completed this and you still have not received your refund yet, please contact us hello@theruraltrader.com.au