FAQs

You can navigate to our returns policy page to refer to any questions about returns.

  • What are the shipping options?

 We currently ship within Australia but if International postage is required please email us via hello@theruraltrader.com.au to organise a quote and postage to the country of choice.

  • When will I receive my order?

Once purchase has been completed and order has been dispatched you will receive an Auspost tracking number which will allow you to see the progress and estimation of package arrival.

  • Can I return a sale item?

Unfortunately, we do not accept sale items to be returned.

  • What do I do if I never received my order?

Please contact us via our contact page or by phone to notify us. If the item is currently still in stock we will send a replacement item. Though if the item is not in stock we will issue a store credit accordingly. 

  • What do I do if I received a defective order?

We aim to provide our customers with products of the highest standard and quality and a thorough check of your product is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

  • How do I make changes to an order I’ve already placed?

Please send us an email to hello@theruraltrader.com.au if you require any changes made to an order placed.

  • Where are you located?

23 Clyde St, Nevertire NSW 2826 AUSTRALIA

  • How is the product made? Where do the materials come from?

Most of our products are designed in AUSTRALIA. Though some of our items are both designed and made in Australia. Overall, our items are high quality and sourced from well known and respected brands. Any quieries about materials can be possibly answered by the descriptions of the producst but any further questions please contact us via hello@theruraltrader.com.au

  • How do I make sure I order the right size?

If you are after a particular product size from our store, please contact us at hello@theruraltrader.com.au and we will do our best to assist you. Though most sizing is listed as true to size or over size in the description of each product.

  • How do I contact your company if my question isn’t answered here?

E. hello@theruraltrader.com.au
P. 0437 453 475